Online Live Support and Chat
Online chat can refer to any kind of communication over the Internet, but is primarily meant to refer to direct one-on-one chat or text-based. Live chat is also called live help. It is frequently employed in customer support services. It is as simple to use as e-mail, but it has the advantage of instant communication. Web site visitor enters question and hits send button, agent's response appears in the same box. It is easy to start. There are google chat, yahoo messenger, paltalk, skype, live messenger etc.
Benefits: -
Easy to use and integrate
Free Windows application interface with no add-on cost
No minimum contract or setup fees or hidden fee
Full customization of visitor/ customer chat window
Multiple languages chat and multiple language customizations
Co-Browsing during chat session.
Live support is a Web service that allows businesses to communicate, or chat, in real time with visitors to their Web site. Live support applications are commonly used to provide immediate customer support and information to clients and customers. Exact features and functions of live support are application specific, however you can generally expect a live chat application to provide real time visitor monitoring, custom chat windows, invisible traffic analysis, and Web site integration and secure administration controls.
Benefits: -
Increased Customer Satisfaction
Increased Sales and Improved Corporate Branding
Reduced Operational Costs
Team Viewer and many software packages used for remote control, desktop sharing and file transfer that works behind firewalls and NAT proxy. This provides quick solution to customers Satisfaction. |